Privacy Policy
PLANTALEGRE
1. Personal data
1.1 What is personal data?
Personal data is any information, of any nature and in any medium, concerning an identified or identifiable natural person. It is considered identifiable the person who can be identified directly or indirectly, e.g. through name, identification number, location data, electronic identifier or other elements that allow the identification of this natural person.
The privacy and protection of personal data of all customers and users of services provided by Plantalegre A.J.B.P. – Produção e Comércio de Plantas, Unipessoal, Lda. at all times are an essential aspect in the way it operates and is organized.
Plantalegre A.J.B.P. – Produção e Comércio de Plantas, Unipessoal, Lda‘s Privacy Policy aims to ensure that all its customers are aware, at all times, of the rules and principles regarding the protection and processing of personal data, developing Plantalegre A.J.B.P. – Produção e Comércio de Plantas, Unipessoal, Lda., all possible efforts to ensure the security of these data, according to the standards and procedures defined in applicable legislation.
In Plantalegre A.J.B.P. – Produção e Comércio de Plantas, Unipessoal, Lda. online communication means, you may find access links to other websites which are alien to our entity. The provision of such links is made in good faith and Plantalegre A.J.B.P. – Produção e Comércio de Plantas, Unipessoal, Lda. cannot be held responsible for the collection and processing of personal data carried out on these websites, nor can it be held responsible for the accuracy, credibility and functionality of websites belonging to third parties. Thus, the provision of links to other websites unrelated to Plantalegre A.J.B.P. – Produção e Comércio de Plantas, Unipessoal, Lda. does not imply any assumption of responsibility for them.
Plantalegre A.J.B.P. – Produção e Comércio de Plantas, Unipessoal, Lda., also recommends that its customers adopt additional security measures, including maintaining equipment and programs properly updated and configured, the use of protection against malicious software and firewall and refrain from browsing on websites for which they have no guarantees of authenticity.
This Privacy Policy may at any time be subject to change or revision, being any changes or revisions duly disclosed and communicated in the online media of Plantalegre A.J.B.P. – Produção e Comércio de Plantas, Unipessoal, Lda.
1.2 Who are the data subjects?
The Customer or User, natural person, to whom the data concern and who has used the services or products of Plantalegre A.J.B.P. – Produção e Comércio de Plantas, Unipessoal, Lda. The Client is the person who enters into a contract with Plantalegre A.J.B.P. – Produção e Comércio de Plantas, Unipessoal, Lda. and the User is the person who uses the services or products of the same entity.
2. Processing of personal data
2.1 Who is responsible for the processing of your personal data?
The person responsible for the treatment of your personal data will be the entity Plantalegre A.J.B.P. – Produção e Comércio de Plantas, Unipessoal, Lda. that provides you with the service or supplies the product and that, considering this scope, decides which data to collect, the means of treatment and the purposes for which the data will be used.
3. Basis of data processing
3.1 What are the circumstances under which we handle your personal data?
- Consent: When your express consent is obtained – in writing, or by validating an option on an electronic form and if that consent is free, informed, specific and unambiguous.
- Consent of minors: In case of processing personal data of minors, who may be subject to consent, Plantalegre A.J.B.P. – Produção e Comércio de Plantas, Unipessoal, Lda. will require consent from the holders of parental responsibilities.
- Contract execution and pre-contractual diligences: When the processing of personal data is necessary for the conclusion, execution and management of the contract concluded with Plantalegre A.J.B.P. – Produção e Comércio de Plantas, Unipessoal, Lda., such as for the preparation of a proposal for services, for the management of contacts, information and requests, for the management of invoicing, collection and payments.
- Compliance with legal obligation: When the processing of personal data is necessary to comply with a legal obligation to which Plantalegre A.J.B.P. – Produção e Comércio de Plantas, Unipessoal, Lda. is subject.
4. Purposes of data processing
4.1 For what purposes do we process your Personal Data?
- Marketing and Sales
- Customer Management and Service Delivery
- Accounting, Fiscal and Administrative Management
- Fulfillment of legal obligations
The entity Plantalegre A.J.B.P. – Produção e Comércio de Plantas, Unipessoal, Lda. may, in the course of its business and within the scope of the services it provides, outsource third parties to pursue the purposes mentioned above, which may involve access by these entities to personal data of their customers. When this happens, Plantalegre A.J.B.P. – Produção e Comércio de Plantas, Unipessoal, Lda. takes the appropriate measures so that the entities that will have access to the data offer the highest technical, organizational and human guarantees at this level. Thus, Plantalegre A.J.B.P. – Produção e Comércio de Plantas, Unipessoal, Lda.‘s subcontractors will be obliged, under the terms foreseen by law, as well as by force of contract signed with Plantalegre A.J.B.P. – Produção e Comércio de Plantas, Unipessoal, Lda., to implement appropriate technical and organizational measures to protect personal data against accidental or unlawful destruction, disclosure, alteration, dissemination, unauthorized access and any other form of unlawful processing, and will be bound by special duties of professional secrecy and confidentiality.
Outside these cases, Plantalegre A.J.B.P. – Produção e Comércio de Plantas, Unipessoal, Lda. will only transmit the personal data of its clients to third parties when
a) it is obliged to do so by force of legal provision and only to the strict extent of its obligations;
b) if the Customer expressly and specifically authorizes such transmission and is duly informed, in writing, about the recipients of the personal data and the purposes of the data transmitted.
4.2 What are the deadlines for processing and storing personal data?
The entity Plantalegre A.J.B.P. – Produção e Comércio de Plantas, Unipessoal, Lda. processes and keeps your personal data in accordance with the purposes for which they are processed.
There are cases in which the law requires the treatment and conservation of data for a minimum period of time. But where there is no specific legal obligation, then the data will be treated only for the period necessary for the fulfillment of the purposes that motivated their collection and preservation and always in accordance with the law, the guidelines and decisions of the CNPD.
Thus, Plantalegre A.J.B.P. – Produção e Comércio de Plantas, Unipessoal, Lda. will treat and keep your personal data for as long as it maintains a contractual relationship with you.
Plantalegre A.J.B.P. – Produção e Comércio de Plantas, Unipessoal, Lda. may keep personal data for periods longer than the duration of the contractual relationship, either based on your consent, or to ensure rights or duties related to the contract, or because it has legitimate interests that justify it, but always for the period strictly necessary to achieve the respective purposes and in accordance with the guidelines and decisions of the CNPD.
5. Collection of personal data
We collect personal data upon your consent when you purchase products or services from Plantalegre A.J.B.P. – Produção e Comércio de Plantas, Unipessoal, Lda. Collection may be done orally, in writing or through Plantalegre A.J.B.P. – Produção e Comércio de Plantas, Unipessoal, Lda. online media.
But your personal information may also be collected from publicly available sources or from other sources.
The entity Plantalegre A.J.B.P. – Produção e Comércio de Plantas, Unipessoal, Lda. only collects and processes Customers’ personal data with their express consent, according to each of the specific purposes of the processing in question, under the terms provided for in the General Data Protection Regulation (whose execution in the Portuguese legal system is ensured by Law No. 58/2019, of 8 August).
The consent given by Customers may be withdrawn by them at any time. There are, however, personal data that are essential to the provision of services by the entity Plantalegre A.J.B.P. – Produção e Comércio de Plantas, Unipessoal, Lda., and customers are duly informed in advance of this need and the consequences of not providing such data.
If personal data, considered indispensable, is not provided by the customer or is insufficient, incorrect or outdated, Plantalegre A.J.B.P. – Produção e Comércio de Plantas, Unipessoal, Lda. will not be able to provide the service(s) contracted, in which case the customer assumes full and exclusive responsibility for the insufficiency or incorrectness of the data transmitted.
6. Data protection rights
6.1 What are your rights?
Right of access: Right to obtain confirmation as to which of your personal data are being processed and information about them, such as the purposes for which they are being processed, their retention periods, among others.
Right of rectification: Right to request the rectification of your personal data that is inaccurate or to request that incomplete personal data be completed (such as address, TIN, email, telephone contact details, among others).
Right to erasure or to be “forgotten”: Right to obtain the erasure of your personal data, in cases where this is legally possible and provided that there are no valid grounds for its retention, such as cases where the data must be kept to comply with a legal obligation.
Right to portability: Right to receive the data you have provided in digital format for current use and automatic reading or to request the direct transmission of your data to another entity that becomes the new responsible for your personal data.
Right to object and automated individual decisions: Right to object or withdraw your consent at any time to a data processing in cases where this is legally possible (such as in the case of data processing for marketing purposes).
Right of limitation: Right to request the limitation of the processing of your personal data, in cases where this is legally possible, in the form of:
- Suspension of processing
- Limitation of the scope of processing to certain categories of data or purposes of processing.
Right to complain: Right to lodge a complaint with the supervisory authority, the CNPD.
6.2 How can you exercise your rights?
The exercise of rights is free of charge, except in the case of a manifestly unfounded or excessive request, in which case a reasonable fee may be charged taking into account the costs. Plantalegre A.J.B.P. – Produção e Comércio de Plantas, Unipessoal, Lda. shall confirm proof of identity and may request additional information as required for this purpose.
The response to requests should be given within 30 days, unless it is a particularly complex request (in which case the aforementioned period of 30 days may be extended to 2 months).
Exercise your rights through the following addresses:
Entity: Plantalegre A.J.B.P. – Produção e Comércio de Plantas, Unipessoal, Lda.
Address: Quinta Tapada Mangas, 7300-301 Alagoa
Email: geral@plantalegre.pt
7. Personal Data Protection
7.1 How does the Entity protect your personal data?
Plantalegre A.J.B.P. – Produção e Comércio de Plantas, Unipessoal, Lda. applies the necessary technical and organizational measures to ensure that, by default, only personal data of customers required for each specific purpose of treatment will be processed, and these measures are reviewed and updated periodically by the department responsible.
The entity Plantalegre A.J.B.P. – Produção e Comércio de Plantas, Unipessoal, Lda. has implemented the appropriate logical, physical, organizational and security measures necessary and sufficient to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access.
Whenever it is necessary to communicate personal data of its customers to third parties, Plantalegre A.J.B.P. – Produção e Comércio de Plantas, Unipessoal, Lda. guarantees that
(a) the sharing of personal information complies with the legal regulations in force;
b) the transmission is done safely;
c) third parties are contractually obliged to observe the duties of confidentiality and secrecy and ensure the security of personal data which, for this purpose, are communicated to you, and may not use such data for any other purposes, for their own benefit or for the benefit of third parties, or correlate them with other data that are in their availability.
Cookies Policy
1. What are cookies?
Plantalegre A.J.B.P. – Produção e Comércio de Plantas, Unipessoal, Lda. uses cookies on its website to improve performance and user experience.
Cookies are small text files stored in the client’s computer through the internet browser, storing only information related to user preferences (generic information), not including, therefore, the user’s personal data.
The cookies used by Plantalegre A.J.B.P. – Produção e Comércio de Plantas, Unipessoal, Lda. comply with the principles of anonymity and confidentiality and their sole purpose is to recognize the user and are not used in any case to collect information that identifies the user, nor for direct marketing purposes. Cookies help the Plantalegre A.J.B.P. – Produção e Comércio de Plantas, Unipessoal, Lda. website to recognize the user’s device the next time the user visits.
At any time the user can, through your internet browser, decide to be notified about the receipt of cookies, as well as block their entry into your system.
Attention is drawn to the fact that refusal to use cookies on the website may result in the user being unable to access any of its areas and/or receive personalized information.
2. What are cookies for?
Cookies are used to help determine the usefulness, interest, and number of uses of the Plantalegre A.J.B.P. – Produção e Comércio de Plantas, Unipessoal, Lda. website, allowing for faster and more efficient browsing by eliminating the need to repeatedly enter the same information.
3. What kind of cookies are used by Plantalegre A.J.B.P. - Produção e Comércio de Plantas, Unipessoal, Lda.
The cookies used by the entity Plantalegre A.J.B.P. – Produção e Comércio de Plantas, Unipessoal, Lda. have different functions and are distinguished in the following terms:
1 – Strictly necessary (essential) cookies: they allow navigation on the website and the use of its applications, as well as access to secure areas of the website. Without these cookies, the Service(s) subscribed to by the Client cannot be provided. Some cookies are essential to access specific areas of the Plantalegre A.J.B.P. – Produção e Comércio de Plantas, Unipessoal, Lda. website.
2 – Analytical cookies: performance cookies to know which pages are the most popular, which link between pages is the most effective or to determine why some pages are receiving error messages. These cookies are used only for the purpose of creation and statistical analysis, without ever collecting personal information.
3 – Functionality Cookies: store the user’s preferences regarding the use of the website, so that it is not necessary to re-configure the website each time you visit.
Cookies can be:
Permanent: they are stored, for a variable time, at the level of the internet browser on your access devices and are used each time the user makes a new visit to the website. Normally, they are used to direct navigation according to the user’s interests, allowing us to provide a more personalized service.
Session Cookies: These are temporary and remain in the cookies of your internet browser until you leave the website. The information obtained allows us to identify problems and provide a better browsing experience.
4. How to manage cookies?
All internet browsers allow the user to accept, refuse or delete cookies, namely by selecting the appropriate settings in their internet browser.
After authorizing the use of cookies, the user can always disable some or all cookies from Plantalegre A.J.B.P. – Produção e Comércio de Plantas, Unipessoal, Lda.